rajabajih5 Privacy Policy
To keep your personal information secure, rajabajih5 follows SSL encryption and strict data protection policies.
Introduction and Applicability
This privacy policy applies to users of the rajabajih5 platform. It comes into effect when you visit our website, create an account, or use any of our services. The purpose of this policy is to clearly inform you about what types of information we collect, how we use it, and what steps we take to protect your privacy.
rajabajih5 believes that your personal information belongs to you alone. We do not sell or transfer your information to any third party without your consent. Please read this policy carefully and contact us if you have any questions.
What Information We Collect
Personally Identifiable Information
When you register on our platform or create an account, we collect the following information:
- Full name (as it appears on the national ID card)
- Date of birth (for age verification — only for users aged 21 and above)
- Email address
- Mobile number
- Residential address
- Copy of national ID card or passport (for identity verification)
Financial Transaction Information
To complete deposit and withdrawal processes, we collect the following information:
- Payment method details (bKash, Nagad, Rocket, or bank transfer)
- Mobile banking number or bank account number
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- No financial card numbers are stored in full
Technical and Device Information
To improve your experience on our platform, we automatically collect:
- IP address and geographic location (country level only)
- Browser type and version
- Device type (mobile, tablet, or desktop)
- Operating system
- Cookie and session data
- Time and duration of site visits
Gaming Activity Information
To ensure responsible gaming and to improve service quality, we collect:
- History and duration of games played
- Bet amounts and outcomes
- Bonus claim and usage history
- Session times and breaks
- Game preferences and usage patterns
How We Use Your Information
rajabajih5 uses your personal information only for the following legitimate purposes:
Account Management and Verification
We use information to confirm your identity and to protect account security. Age verification (21 years or older) is an essential part of our responsible gaming policy.
Financial Transaction Processing
Your payment information is used to process deposits and withdrawals. We process transactions via bKash, Nagad, Rocket, and bank transfer. All transactions are completed in Bangladeshi Taka (BDT).
Customer Support
We use your account information and activity history to enable our 24/7 Bengali live chat support team to resolve your issues quickly.
Responsible Gaming Activities
We monitor your gaming patterns so that we can provide timely support if any signs of problematic gaming appear. This is for your protection, not against you.
Platform Development and Security
We use technical information to improve platform performance, prevent fraud, and ensure cybersecurity.
Cookies and Tracking Technology
What Are Cookies and Why Do We Use Them?
Cookies are small data files stored in your browser. rajabajih5 uses the following types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences and provide a personalised experience.
- Analytics Cookies: To understand site usage and improve services.
- Security Cookies: To detect fraudulent activity and protect accounts.
You can control cookies from your browser settings, however disabling some essential cookies may affect certain platform functions.
Cookie Lifespan
- Session Cookies: Deleted when the browser is closed
- Persistent Cookies: Up to a maximum of 12 months
- Security Cookies: Freshly created with each session
Data Protection and Security Measures
rajabajih5 uses industry-standard security technologies and practices to protect your information. Our security framework operates on the following levels:
SSL Encryption
All information transmitted on our website is protected by 256-bit SSL encryption. If you see a padlock icon in your browser's address bar, the connection is secure.
Data Storage Protection
Your information is stored in encrypted databases and only authorised staff can access it for specific purposes.
Anti-Fraud Measures
Our system automatically detects suspicious activity and temporarily secures accounts when necessary.
Password Protection
Your password is never stored directly — it is kept only in hashed (encrypted) form, which makes it impossible to read.
Sharing Information with Third Parties
rajabajih5 does not sell or rent your personal information. However, we may share information in specific circumstances:
Service Provider Partners
We work with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and managing technical infrastructure. These partners may only use information for their specific service and are required to comply with our privacy standards.
Legal Obligations
We may provide necessary information to comply with applicable laws in Bangladesh, to fulfil court orders, or to respond to legitimate requests from government authorities.
Anti-Money Laundering (AML) and Fraud Prevention
Necessary information may be shared with relevant authorities to prevent financial crime and stop fraudulent activity. This is for the protection of all our users.
Your Data Rights
As a rajabajih5 user, you have the following rights:
- Right of Access: You have the right to know what information we hold about you and to receive a copy.
- Right to Rectification: You can request correction of any inaccuracies in your personal information.
- Right to Erasure: In certain circumstances (such as after closing your account) you can request deletion of your information. However, some information must be retained for a defined period due to legal obligations.
- Right to Restrict Processing: In certain circumstances you can request that processing of your information be limited.
- Right to Opt Out of Marketing: You can opt out of marketing communications at any time.
- Right to Lodge a Complaint: For any concerns about our data processing practices, you can contact us directly.
To exercise any of the above rights, contact us via our 24/7 live chat or by email.
Data Retention Period
We retain your information only for as long as necessary. Retention periods depend on the type of information:
| Information Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account is active + 5 years | Legal Obligations |
| Financial Transaction Records | 7 years | Financial regulatory requirements |
| Gaming Activity Logs | 3 years | Responsible gaming and dispute resolution |
| Technical Log Files | 90 days | Security monitoring |
| Session Cookies | Until browser is closed | Session management |
After the defined period, information is securely deleted or anonymised.
Protection of Minors
We maintain age verification measures in the registration process. If we become aware that a minor has used our platform, that account will be closed immediately and the associated information will be deleted.
Request for parents: If you believe your child has used our platform, contact us immediately via live chat or email.
Privacy Policy Changes
rajabajih5 may update this privacy policy from time to time. Reasons for changes may include:
- Changes in laws and regulations
- Addition of new services or technologies
- Improvements to security measures
- Revisions based on user feedback
If any significant changes occur, we will notify you by email or by posting a notice on the platform. The date of the change will always be mentioned at the top of this page under the "Last Updated" section.
Continuing to use our platform after any changes indicates that you agree to the updated policy.
Contact Regarding Privacy
If you have any questions or concerns about this privacy policy, please contact us — we are always ready to help.
Also read our Responsible Gaming and Terms and Conditions pages. You will find answers to more general questions in our FAQ section.